Welcome to LUSTRUM LLC’s Frequently Asked Questions section! We hope to answer your questions about our products and services. If you have any further questions, please feel free to contact us.
1. How do I place an order?
To place an order, please visit our website, select the products you are interested in, add them to your cart, and then follow the checkout process to complete payment.
2. How long does order processing take?
After confirmation, all orders will be processed within 1-3 business days. Once processed, we will send you a confirmation and shipping information via email.
3. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible after placing it. If the order has not yet been processed, we will try our best to accommodate your cancellation request. However, once the order has been shipped, it cannot be cancelled.
4. How much does shipping cost?
Shipping costs vary depending on the products you purchase and the destination. You can check the actual shipping costs at checkout.
5. Where can my order be shipped to?
We currently only ship within the United States and do not support international shipping.
6. How do I handle defective or damaged goods upon arrival? If you find any defects or damage upon receiving the goods, please contact our customer service team within 7 days. We will provide a solution for you.
7. Can I return the goods?
Since all products are for final sale, returns are not accepted unless there is a problem with the item. Please consider carefully before purchasing. If the product is defective, we will assist you in handling the matter.
8. How long does a refund take?
Approved refunds will be returned to your original payment method and usually arrive within 5-10 business days after processing. The exact arrival time may be affected by bank processing time.
9. How do I contact customer service?
You can contact our customer service team through the following methods:
Phone: 520-689-6368
Address: 1181 E Prigklypear St, Casa Grande, AZ 85122
Email: emilymarquez@lustrum.online
Thank you for your support of LUSTRUM LLC! If you have any further questions, please feel free to contact us.