Thank you for choosing LUSTRUM LLC! We are committed to providing you with high-quality products and services. Please read our refund and return policy carefully to better understand your rights and responsibilities.
1. Final Sale Terms
All products are final sale: Unless there is a problem with the product, all purchased products are final sale. Once the order is confirmed and shipped, returns or exchanges are not possible.
2. Handling Defective and Damaged Goods
If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the item. We will provide you with a return or exchange solution.
3. Return Request Process
If you need to request a return, please follow these steps:
Notify Us: Contact our customer service via email or phone to inform us of the problem you are experiencing.
Provide Relevant Information: Please provide your order number, product description, and details of the problem you are experiencing.
Return Instructions: Our team will assess the situation and provide you with return instructions (if applicable).
4. Refund Processing
Approved refunds will be returned to the original payment method. Processing time is typically 5-10 business days. Please note that bank processing may cause delays in fund arrival.
5. Shipping Costs
Since all sales are final sales, we will cover return shipping costs if the product is defective and requires a return.
6. Contact Us
If you have any questions about our refund and return policy or need further information, please feel free to contact us at the following:
Company Name: LUSTRUM LLC
Address: 1181 E Prigklypear St, Casa Grande, AZ 85122
Phone Number: 520-689-6368
Email: emilymarquez@lustrum.online
Thank you for your trust in LUSTRUM LLC! We look forward to providing you with excellent products and services.